FAQ

Frequently Asked Questions


Yes, we provide free online DEMO , just send your company name and WhatsApp contact number to info@info-blink.com and we will contact you back to set a DEMO date/time.
To use the system with your team, you just need laptop or PC for the manager, and Android smart phone for every team member. If Handheld device or thermal printer is needed, we will provide you with list of resellers in your country for the chosen devices/printers.

We take 2 days maximum to set-up the system for your company. We can also upload your existing customers list (up to 10,000 customers) and your products list (up to 1,000 products) using standard excel templates.

The key differentiation in Infoblink system is the personalized training and support service we provide. The moment you sign up with us, a dedicated account manager will be assigned to you, he/she will train you on the system and app (as many time as you wish), will be your focal support contact any time during your subscription. Hotline numbers are provided for emergencies and escalations. Traditional support tools are also available like: online chat, videos and online user guide.

Infoblink's cloud option is priced per-user either quarterly or annually, with ZERO set-up fees. The prices include all the software licenses needed as well as the server hosting, you just need to provide your sales reps with 3G or 4G data bundle of 1 GB per month (covers the daily usage of 8 hours up to 26 days per month). For the Route Optimization feature, a quota can be purchased and consumed with no expiration , and can be renewed whenever needed.

The service is provided through Amazon web services (AWS) to ensure the highest international standards of security and availability. We also provide on-premise and white-label solution if required by your company. Your business data are treated with the highest confidentiality. Daily backups are taken automatically on all the servers, and -as per our data and privacy policy- Infoblink has no right to use your data for any purpose. We can sign special data confidentiality agreements if required by your legal team or regulatory requirements. You can request wiping out all your business data in the event of service cancellation.

The system and the App are available where Internet, 3G/4G mobile data exists. The App supports English and Arabic language, while the dashboard available in English, Spanish, Swedish and Arabic. More languages are being added based on the demand. The dashboard is a web application that can be used from any web browser (chrome is preferred), while the mobile app is available for the low-cost Android phones and hand-held devices.

Yes, we already work through large network of non-exclusive sales partners, either individuals or companies. We also offer discounts to existing customers who refer us to new clients.

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