Frequently Asked Questions

The service is provided through Amazon web services (AWS) to ensure the highest international standards of security and availability. We also provide on-premise and white-label solution if required by your company. Your business data are treated with the highest confidentiality. Daily backups are taken automatically on all the servers, and -as per our data and privacy policy- Infoblink has no right to use your data for any purpose. We can sign special data confidentiality agreements if required by your legal team or regulatory requirements. You can request wiping out all your business data in the event of service cancellation.
Yes, we highly recommend the Guided Demo before any engagement. This session serves three crucial purposes: Firstly, it ensures that our system aligns with your specific requirements. Secondly, it provides an opportunity for our team to advise on tailored, discounted pricing by identifying features you may not need. Lastly, it establishes effective communication and rapport between you and our support team, who will be closely working with you during training and ongoing support. This ensures a smooth and customized onboarding experience tailored to your business needs.
Yes, Infoblink system and mobile app comply with Saudi Arabia's ZATCA electronic invoicing regulations phase I. You can print both standard and simplified tax invoices through the app, complete with QR codes.
We ensure a swift setup for your company, typically completing it within a maximum of two business days from receiving your setup/configuration data. Additionally, we offer the convenience of uploading your existing customer list (up to 10,000 customers) and product catalog (up to 1,000 products) using standard Excel templates. This streamlined process aims to get you up and running efficiently.
The system and the App are available where Internet, 3G/4G mobile data exists. The App supports English and Arabic language, while the dashboard available in English, Spanish, Swedish and Arabic. More languages are being added based on the demand. The dashboard is a web application that can be used from any web browser (chrome is preferred), while the mobile app is available for the low-cost Android phones and hand-held devices.
The key differentiation in Infoblink system is the personalized training and support service we provide. The moment you sign up with us, a dedicated account manager will be assigned to you, he/she will train you on the system and app (as many time as you wish), will be your focal support contact any time during your subscription. Hotline numbers are provided for emergencies and escalations. Traditional support tools are also available like: online chat, videos and online user guide.